90-Day Open & Use Guarantee – Terms of Trade

Refund policy

We offer a 90-day Unconditional Guarantee on all of the products we sell. Even after opening and using the item, if you don’t like it for any reason, we will give you a full refund upon receiving the returned order within 90 days. Just email us first.

Cancellation policy

All orders paid for by 3 pm each week day will be dispatched on the same day where possible. If you need to change or cancel your order, please email us before 4 pm.

Delivery policy

All courier deliveries within NZ are free unless otherwise stated. There will be no Rural Delivery charges.

Small to medium sized items (up to a box of coconut water or a 4 litre pail) will be sent by CourierlPost Overnight (next business day, non-signature, rural delivery may take 1-2 days extra).

5 and 10 litre pails will take extra 1-2 days for North Island delivery. 20 litre pails will be sent by Toll Ipec Courier or Pass The Parcel, and it can take up to 4-5 business days.

There will be no Saturday delivery unless specifically requested.

Other Conditions

All prices displayed include GST and freight within New Zealand unless otherwise stated.

We are Shy Sheep Limited trading as The Coconut Oil Shop, Milk Relief Soap™ and Whole Family Health Supplies.

Shy Sheep Ltd
PO Box 55
Oxford 7443
New Zealand

Phone: 03 310 6821
Email: contact@shysheep.com